Saturday, March 14, 2009

When Ryanair says "Your session has been locked"

For some reason, Ryanair's site screws up every once in a while when booking a flight and it will only show you a page saying "Your session has been locked", "if not redirected in 10 seconds click here" -- but obviously that doesn't work and you're stuck.

In order to start a new session, you need to remove the cookie ASP.NET_SessionId. If you don't know how to do this, here's the step by step with Firefox:
  1. While on the "Your session has been locked" page, right click anywhere in the page and select "View Page Info"

  2. Go to the "Security" tab and click the button "View Cookies"

  3. You'll see a list with a few elements. Click on the line that has ASP.NET_SessionId in the "Cookie Name" column

  4. Click "Remove Cookie"


Alternatively you can try to restart your browser.
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42 comments:

  1. AnonymousMarch 19, 2009 at 3:52 PM

    Nice Work. thanks.

    ReplyDelete
  2. AnonymousMarch 25, 2009 at 12:44 PM

    nice work, helpful! thanx

    ReplyDelete
  3. AnonymousMarch 28, 2009 at 8:31 AM

    Thank you very much!

    ReplyDelete
  4. artshortfilmsApril 1, 2009 at 11:54 AM

    Mille Grazie!

    ReplyDelete
  5. RembrandtApril 2, 2009 at 1:59 PM

    Handig!

    Happy googling :)

    ReplyDelete
  6. PeterApril 6, 2009 at 5:14 PM

    This doesn't work for me in IE8, but another option is to use InPrivate. That does work because it does not use cookies.

    ReplyDelete
  7. tsunaApril 7, 2009 at 12:14 AM

    Yeah but you shouldn't be using IE8 anyway. Get a proper browser :)
    And in order to make a reservation I wouldn't be surprised if cookies were actually required.

    ReplyDelete
  8. UnknownApril 8, 2009 at 6:20 AM

    THANK YOU SO MUCH! IT WORKED BEAUTIFULLY#

    ReplyDelete
  9. coursesApril 12, 2009 at 3:46 AM

    If you get a 'session locked' message, check your emails to see whether Ryanair has accepted your booking.

    Otherwise, you may clear your cookies, book a flight, and then discover your have made two bookings.

    ReplyDelete
  10. rlongoApril 22, 2009 at 10:48 PM

    ^^ listen to this poster. I just received this message, then an e-mail confirming my booking.

    So in other words, this error message isn't necessarily an error messsage!

    Be patient an wait for an e-mail.

    ReplyDelete
  11. AnonymousMay 12, 2009 at 1:23 PM

    Thanks so much for posting this little hint! Very helpful! :-)

    ReplyDelete
  12. AnonymousAugust 30, 2009 at 5:04 PM

    Thanks ;) I would have been stuck there all day!

    ReplyDelete
  13. AnonymousSeptember 28, 2009 at 7:51 AM

    Wow thanks

    ReplyDelete
  14. prieka.bernsOctober 7, 2009 at 2:22 AM

    how long should i wait for that e-mail? :/ because i really dont want to pay twice.

    ReplyDelete
  15. AnonymousDecember 2, 2009 at 10:58 PM

    thank u very much

    ReplyDelete
  16. AnonymousJanuary 5, 2010 at 12:45 PM

    Your blog keeps getting better and better! Your older articles are not as good as newer ones you have a lot more creativity and originality now keep it up!

    ReplyDelete
  17. AnonymousJanuary 22, 2010 at 2:20 AM

    Thanks for the suggestion.

    If this can be useful to anyone, five days ago I got the "Your session has been blocked" screen after trying to book with Ryanair, no confirmation email followed. After repeating the procedure today (price went down in the meantime :), I got the same screen, but this time I have received a confirmation email.

    ReplyDelete
  18. UnknownFebruary 9, 2010 at 3:08 PM

    HELP! I got the error message "Your session has been locked" and did not receive any confirmation email for an hour. So, I proceeded to book another flight. I booked it ok. And after two hours I got the confirmation of the first one. Now I book the flight twice! Does anyone know how can i get my money back???????????? I'd really appreciate any help! THANKS

    ReplyDelete
  19. UnknownFebruary 9, 2010 at 3:12 PM

    HELP! I got the error message "Your session has been locked" and did not receive any confirmation email for an hour. So, I proceeded to book another flight. I booked it ok. And after two hours I got the confirmation of the first one. Now I book the flight twice! Does anyone know how can i get my money back???????????? I'd really appreciate any help! THANKS

    ReplyDelete
  20. Shannon EileenMarch 5, 2010 at 12:48 PM

    Thanks a million for your help :=)

    ReplyDelete
  21. AnonymousMay 31, 2010 at 3:11 PM

    Thank you so so much! you're a star!

    ReplyDelete
  22. AnonymousJune 15, 2010 at 7:40 AM

    Thanks!

    ReplyDelete
  23. CatOctober 25, 2010 at 9:40 AM

    Hey! Thanks a lot!!!

    ReplyDelete
  24. AnonymousDecember 12, 2010 at 7:06 PM

    You're a babe. Thank you! You have no idea how much that has helped me! LOVE! <3

    ReplyDelete
  25. SuzyApril 15, 2011 at 1:58 PM

    You saved my life ;)

    ReplyDelete
  26. AnonymousMay 7, 2011 at 10:10 AM

    THANK YOU!!!!! SO HELPFUL!!!

    ReplyDelete
  27. AnonymousMay 27, 2011 at 12:37 AM

    Still works, Firefox 4.0, Ubuntu 10.04. Thanks!!!

    ReplyDelete
  28. AnonymousMay 27, 2011 at 9:02 AM

    Magic - that undoubtedly saved some hassle - thanks

    ReplyDelete
  29. AnonymousJune 20, 2011 at 6:52 AM

    absolutly brilliant! I was about to smash my computer screen with frustration at these crooks. Everything they do make it such hard work. I hope our flight goes ok.... Thanks again

    ReplyDelete
  30. AnonymousMarch 26, 2012 at 5:23 AM

    Man you are awesome.. I have been struggling with this for half a day..Ryan air help desk also asked to delete cokkies but not specifically about the one you mentioned. And your suggestion worked. Thanks a ton!!!!

    ReplyDelete
  31. peaceJune 10, 2012 at 5:17 AM

    I got this " Your session has been locked" in IE8. and i paid twice. first payment has been done night 01:30 second payment almost at the same time and i didnt got any conformation epost after that i tried firefox at around 14:00 kl it worked perfect for me. i got conformation E-post. if u did as i then dont remove the cookie from IE8. otherwise u will pay for the conformation u have done in IE8.

    hOPE IT HELPS SOME OF U.

    ReplyDelete
  32. AnonymousJuly 5, 2012 at 6:22 PM

    Thank u so much

    ReplyDelete
  33. AnonymousSeptember 25, 2012 at 3:51 AM

    Thanks. Either remove all cookies in the browser history or use the secure surfing mode in google chrome since it doesn´t store cookies.

    ReplyDelete
  34. AnonymousOctober 10, 2012 at 7:11 AM

    Haha this just helped me :) Many thanks (bow)

    ReplyDelete
  35. AnonymousFebruary 7, 2013 at 7:23 AM

    I cleared my cookies, refreshed and could book my flight. Price went up from EUR19 to EUR75! Bastards!

    ReplyDelete
  36. AnonymousFebruary 16, 2013 at 10:19 AM

    thank you very much!!!

    ReplyDelete
  37. AnonymousMarch 20, 2013 at 10:28 AM

    If this happens try using mozilla firefox or internet explorer instead of google chrome for example. This worked for me. Hope this helps

    ReplyDelete
  38. AldaMarch 27, 2013 at 1:48 PM

    Thank you!!!

    ReplyDelete
  39. AnonymousMay 31, 2013 at 11:54 AM

    Thank you very much! It worked!

    ReplyDelete
  40. MarkusJuly 30, 2013 at 10:25 AM

    Wow wasted a few hours,,, but then this worked great, thank you for the tip....

    ReplyDelete
  41. AnonymousOctober 9, 2013 at 9:06 AM

    I have wasted days and missed cheap flights, having to check back, putting in all my info and then getting the locked paged. Can't believe i didn't Google it earlier! thank you so much!

    ReplyDelete
  42. Adam LibuĊĦaNovember 4, 2013 at 4:03 AM

    Thank you, it helped to delete all their cookies.

    ReplyDelete